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MOTHERíS ENTERPRISES Limited.
Since opening the doors to its first outlet in July 1981, Mother's has become well known to the Jamaican public for its chain of restaurants. Mother's highly varied menu, created by market demand, includes its flagship product line, freshly baked delicious Patties which include Beef, Chicken, Power (soy based), and Fish Patties; supported by Golden Fried Chicken, Hamburgers, Jerk Chicken, Hot Dogs and 15 Ice Cream flavours. A1though only insiders know the Company's recipes, the ingredients for its success are no secret: a sound management structure, a commitment to total customer satisfaction, dynamic and innovative marketing and a firm belief that employees are its greatest assets. Motherís is a fully owned Jamaican company and is a people oriented business; we believe that itís all about people. Motherís is currently celebrating 25 years of delivering quality service and products to our customers.
Whatís In a Name?
The name "Motherís" was chosen because of its many positive associations, among them quality food, and an atmosphere of warmth and caring. Originally, this name was intended for outlets selling patties only. The Park Plaza outlet, which was the second to come on stream, was called "Circus Circus", as it was intended to sell ice cream products only.
The next two locations sold a combination of patties and ice cream, and were called "Mother's/Circus Circus". Subsequently, a decision was made to use the Mother's name exclusively, as a public survey revealed that it was the stronger of the two.
At the Companyís inception the shareholders made a long-term strategic decision to re-invest all profits directly back into the business. As a result, Mother's has shown impressive growth over its short lifetime, opening on average of one new store each year. The number of employees has spiraled from 30 to almost 600, in 2006.
The policy of re-employing profits in the business for expansion is still in effect, as evidenced by Mother's purchase in 1995 of its factory and corporate office on Retirement Road. In 2005 a major expansion of the factory space and production capacity started and is slated to be completed in 2007 to meet anticipated demand by new Franchises and other retail outlets.
Motherís is taking the most important step in its history by becoming certified by the International Standards Organization. We have begun the process of implementing the I.S.O. 9001:2000 Quality standard.
The major benefits are: Increased Efficiency, Improved Customer Service, Reduced Waste Greater Customer Satisfaction, Documented Procedures, Greater Job Satisfaction and Improved Product Quality.
While most of the restaurants are located in the corporate area, Mother's has plans to open more outlets in the rural areas. There are restaurants in Portmore, Spanish Town, Linstead, Ocho Rios, May Pen, Mandeville, Santa Cruz, and Morant Bay. Plans are underway to start franchises in Old Harbour, Montego Bay and other areas. Presently operated locations are also available for Franchise.
Ensuring that its foundation remains solid while pursuing an aggressive and strategic growth programme is also another Company hallmark. Thus, older restaurants are regularly refurbished in accordance with international standards and to maintain the Motherís brand.