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Support and Systems
MOTHERíS ENTERPRISES Limited.
Motherís extensive experience in the Quick Service Restaurant industry, allows us the ability to provide assistance in every aspect of operations, from site selection, evaluation, layout and equipment selection. Our various departments can provide assistance in Accounting procedures, Personnel management, Restaurant Operations, and Equipment maintenance.
The relationship between Franchisee and Franchisor is a family relationship, and your success story is also our success story. Every effort is made to ensure that your operation is efficient and profitable, and thus all members of the Motherís team are available for assistance.
Motherís has spent considerable resources developing in-house and utilizing off-the-shelf systems to support all departments and restaurants. A highly computerized Warehouse/Delivery system allows quick and accurate dispatch of orders every day to all restaurants and ensuring adequate stock for production purposes.
Human Resource Software allows the management of the over 500 employees, and maintenance operations software provides for the efficient operation of restaurant equipment.
At the restaurant level, Motherís has developed control systems on par with the best Quick Service Restaurants in the world, and is used to control inventory, sales, pilferage and waste so restaurants can maximize their profits.
Motherís is continually expanding itís operational capability and is continually evaluating and upgrading systems to improve efficiency in all departments and restaurants.
The Motherís Operations Manual is the "secret recipe" for each restaurant, and is very extensive, covering all aspects of Management and Operation of a Motherís restaurant, including equipment, safety, security, product preparation, assembly and proper packaging. This is constantly reviewed and updated with new procedures. The Operations Manual ensures that Franchisees attain and maintain the same quality standards for Operating and Managing the restaurant, and is designed to result in Ė
- More effective and efficient management
- Greater customer satisfaction
- Increased customer loyalty
- Strengthening the link between the Franchisee, the Franchisor, and the valued customers.
The Operations Manual is the key element of the franchise package, and is highly valued for itís intellectual content, which is the property of Motherís, and thus the greatest of care is taken for itís confidentiality.